Before you delete your account
Deleting your Tixr account is permanent. Once completed, you will lose access to your order history, active tickets, and personal information. Your account cannot be recovered.
Before you proceed, make sure you have:
Used or transferred all active tickets to another account. Learn how to transfer tickets to friends or family.
Canceled any active payment plans
Downloaded any order confirmations or receipts you need for your records
Heads up: If you have an active payment plan, you must cancel it before you can delete your account. Completed payments are non-refundable.
Deleting your account
Log in to your Tixr account
Click the menu icon with your initials in the top-right corner
Select My Account from the side menu
On the left sidebar, click Settings
Scroll to the bottom of the Settings page and click Delete Account
Review the confirmation window and confirm your choice
Check your email for final instructions and complete your deletion request
Your account will be permanently deleted once you confirm through the email link.
Frequently Asked Questions
What happens to my tickets if I delete my account?
All active tickets in your account will become inaccessible once your account is deleted. You must transfer any tickets you need to another Tixr account before requesting deletion. Visit our guide on how to transfer tickets for step-by-step instructions.
Can I get a refund when I delete my account?
No. Deleting your account does not trigger refunds for past purchases or active payment plans. All completed payments are non-refundable.
What if I have an active payment plan?
You must cancel all active payment plans before you can delete your account. Once canceled, you can proceed with account deletion.
Can I recover my account after deleting it?
No. Account deletion is permanent. Once confirmed, your personal information, order history, and ticket access cannot be restored.
What if I can't log in to delete my account?
If you cannot access your account due to a forgotten password or other login issues, contact Tixr support for assistance with account deletion. Our team can verify your identity and help you complete the deletion process.
How long does it take to delete my account?
Account deletion is completed immediately after you confirm the request through the email link sent to your registered email address.
What if I don't receive the deletion confirmation email?
Check your spam or junk folder first. If you still don't see the email after a few minutes, verify that you're using the correct email address associated with your Tixr account. If you continue to have issues, contact Tixr support for help completing your deletion request.
Will I still receive emails about past orders after deletion?
No. Once your account is deleted, you will no longer receive order confirmations, updates, or any other communications from Tixr related to your account.