If you’ve purchased tickets using a Tixr payment plan, you can pay off your remaining balance early directly from your account.
Once your plan is paid in full, your ticket(s) will be released according to the event’s delivery method (for example, mobile Wallet, email, or Will Call).
Steps to Pay Off Your Payment Plan
Option 1: Through Your Orders Page
Step 1. Log in to your Tixr account.
Step 2. Go to Account > Orders.
Step 3. Click View Order on the event.
Step 4. Click Payment Plan.
Step 5. Click Pay Off Payment Plan.
Step 6. Review the confirmation message and click Confirm.
You’ll see a success message: “Your payment plan has been paid off!”
Option 2: Through Your Wallet
Step 1. Log in to your Tixr account.
Step 2. Go to your Wallet:
On Web Browser: Click your initials in the top-right corner, then select Wallet from the dropdown menu.
On Mobile App: Tap Wallet in the bottom menu.
Step 3. Select the event tied to your payment plan.
Step 4. Click Payment Plan.
Step 5. Click Pay Off Payment Plan.
Step 6. Review the confirmation message and click Confirm.
You’ll see a success message: “Your payment plan has been paid off!”
What Happens Next
Once your plan is fully paid:
Your ticket(s) will be issued automatically according to the delivery method selected at checkout.
You’ll receive a confirmation email showing your balance is $0.00 and the plan is complete.
Heads up: Some organizers release tickets only closer to the event date, even if your plan is paid in full.
Frequently Asked Questions
1. Can I get a refund after paying off my plan?
No. All completed payments, including early payoff amounts, are non-refundable unless the event is canceled by the organizer.
2. Does paying off early change my ticket delivery date?
Not necessarily. Some events issue tickets immediately after payment, while others release them closer to the event date. Check your event’s delivery policy for details.
3. What if my card declines during early payoff?
If your payment fails, Tixr will notify you by email. You can retry the payment or update your card and try again. Learn how in How to Update Your Payment Method for a Payment Plan.
4. Can I partially pay down my plan?
No. Payment plans can only be paid off in full; partial payments outside of the scheduled installments aren’t supported.