If you've purchased tickets using a Tixr payment plan, you can pay off your remaining balance early at any time. Once your plan is paid in full, your ticket(s) will be released according to the event's delivery method (for example, mobile Wallet, email, or Will Call).
Heads up: Some organizers release tickets only closer to the event date, even if your plan is paid in full. Early payoff does not guarantee immediate ticket delivery.
Checking your remaining balance
Before paying off your plan, you can view your current balance and payment schedule from two locations:
Orders page: Go to Account > Orders > View Order > Payment Plan
Wallet: Access your Wallet and select the event, then tap Payment Plan
Your remaining balance and upcoming installment dates will display at the top of the payment plan details.
Paying off your payment plan
You can pay off your plan from your Orders page or your Wallet.
Getting to your payment plan
From your Orders page:
Log in to your Tixr account
Go to Account > Orders
Click View Order on the event
Click Payment Plan
From your Wallet:
Log in to your Tixr account
Go to your Wallet:
On web browser: Click your initials in the top-right corner, then select Wallet
On mobile app: Tap Wallet in the bottom menu
Select the event tied to your payment plan
Click Payment Plan
Completing your early payoff
Once you're viewing your payment plan:
Click Pay Off Payment Plan
Review the total remaining balance and click Confirm
You'll see a success message: "Your payment plan has been paid off!"
The remaining balance will be charged immediately to the payment method you have on file. You'll receive a confirmation email showing your balance is $0.00 and the plan is complete.
What happens after you pay off your plan
Once your plan is fully paid:
Your ticket(s) will be issued automatically according to the delivery method selected at checkout
Your scheduled installment payments will stop automatically
You'll receive a confirmation email with your updated balance
Frequently Asked Questions
Can I get a refund after paying off my plan?
No. All completed payments, including early payoff amounts, are non-refundable unless the event is canceled by the organizer.
Does paying off early change my ticket delivery date?
Not necessarily. Some events issue tickets immediately after payment, while others release them closer to the event date regardless of payment status. Check your event's delivery policy for details.
What payment method will be charged for the early payoff?
The remaining balance will be charged to the payment method currently on file for your payment plan. If you need to update your payment method before paying off early, learn how in How to Update Your Payment Method for a Payment Plan.
What if my card declines during early payoff?
If your payment fails, Tixr will notify you by email. You can retry the payment from the same location or update your payment method and try again.
Can I partially pay down my plan?
No. Payment plans can only be paid off in full. Partial payments outside of the scheduled installments are not supported.
Will my scheduled payments continue after I pay off early?
No. Once you complete an early payoff, all future scheduled installment payments will be canceled automatically. You will not be charged again for this order.
Can I undo an early payoff and go back to my payment plan?
No. Once you complete an early payoff, the transaction is final and cannot be reversed. Your payment plan cannot be reinstated.
Do I have to pay off my plan early?
No. Early payoff is optional. Your payment plan will continue on its regular schedule unless you choose to pay it off early. Your tickets will still be delivered according to the event's policy.