Your primary email is where Tixr sends your order confirmations and login codes. If you log in with an email and password, it's also your login email. You can change it any time from your profile, or when Tixr asks you to confirm your email after logging in.
If your profile includes a backup email address, you can update it from your profile too.
Either way, you'll verify the new address with a six-digit code sent to it. The address you're updating doesn't change until you enter that code, and you don't need access to the old address to complete the change.
Heads up: You need to be logged in to change your email. If you can't log in, for example because the wrong email was entered during checkout, contact the Support team for help recovering your account.
Changing your email from your profile
Log in to your Tixr account.
Select the menu icon showing your initials
Select My Account.
On the My Profile page, select the email address you want to update: your primary email or, if shown, your backup email.
Enter your new email address and your current password, then select Update Email.
Check the inbox of your new email for a six-digit code from Tixr.
Enter the code within 10 minutes. The email address updates once the code is confirmed.
Changing your email from the Confirm your email prompt
Select Change Email on the Confirm your email prompt when logging in to your current Tixr account. You'll stay logged in, and you don't need to re-enter your current email.
Enter your new email address.
Check the inbox of your new email for a six-digit code from Tixr.
Enter the code within 10 minutes. Your email updates once the code is confirmed.
What happens after your email is updated?
You'll see a message confirming the update, and you'll stay logged in.
If you updated your primary email, the new address replaces your old primary email. It isn't added as a second or backup email. Tixr also sends a notification to your old email letting you know the change was made. This is a security measure, and you don't need to take any action from your old inbox.
If you updated your backup email, the new address replaces your previous backup email. Your primary email stays the same.
How does changing your email affect your login?
How you log in going forward depends on how you set up your account. The guidance below applies when you change your primary email; updating your backup email doesn't change your login.
If you log in with an email and password, use your new email with your existing password. Changing your email doesn't change your password.
Important: After the change, your old email can no longer be used to log in.
If you log in with Apple, Google, or Facebook, keep using the same option you always have. Your login stays connected even though your Tixr email has changed. Updating your email on Tixr doesn't change the email saved with your Apple, Google, or Facebook account.
Frequently asked questions
What if my verification code doesn't arrive?
Check your spam or junk folder, and make sure the new email address you entered is spelled correctly. You can request a new code 30 seconds after the last one was sent, which also helps if your code expired.What happens if I leave before entering the code?
Nothing changes. Your current email stays on your account and still works for logging in. Start the process again whenever you're ready, and you'll receive a new code.Do I need access to my old email to make this change?
No. As long as you’re logged into your Tixr account, you can make the change without accessing your old inbox.What if I received an email change notification but didn't make the change?
Contact the Support team right away so they can help secure your account.