Keeping your profile information current helps ensure smooth ticket delivery, account access, and identity verification when needed. You can update most details directly in your Tixr account settings.
Heads up: Your birthdate helps verify your eligibility for age-restricted events and confirms your identity if you contact support. If you prefer not to use your real birthdate, select one that reflects your true age and keep a private note of it in case verification is required later.
Updating your profile information
Log in to your Tixr account
Click the menu icon with your initials in the top-right corner of the homepage
From the side menu, click My Account
You'll land on your My Profile page, where you can update your name, email, password, birthdate, phone number, country, and zip code
To change your email or password, click the pencil icon next to the current value
Click Save to confirm your changes before exiting
Linking your Facebook account
Navigate to the Settings tab from your account menu
Follow the prompts to link your Facebook account
Once linked, you'll be able to log in with Facebook in the future
Frequently Asked Questions
What if I entered the wrong email address during checkout?
If you entered the wrong email address during checkout, you won't be able to log in to fix it yourself. Chat with the AI assistant in the bottom-right corner of the page for quick, personalized help recovering your order or updating your account email.
Why does Tixr need my birthdate?
Your birthdate verifies your eligibility for age-restricted events and confirms your identity if you contact support. You can use a birthdate that reflects your true age rather than your actual birthdate, but make sure to keep a private note of it in case verification is required later.
Can I change my email address after creating my account?
Yes, you can change your email address by clicking the pencil icon next to your current email on the My Profile page. Make sure to click Save before exiting to confirm your changes.
Do I need to update my profile before every purchase?
No, you only need to update your profile when your information changes. Your saved details will automatically apply to future purchases when you're logged in.
What happens if I don't save my changes?
If you don't click Save before exiting the page, your changes won't be applied and your profile will remain unchanged. Make sure to save any updates before navigating away.