Keeping your profile information current helps ensure smooth ticket delivery, account access, and identity verification when needed. You can update most details directly in your Tixr account settings.
Steps to Update Your Profile Information
Step 1. Log in to your Tixr account.
Step 2. Click the menu icon with your initials in the top-right corner of the homepage.
Step 3. From the side menu, click My Account.
Step 4. You’ll land on your My Profile page, where you can update:
Name
Email and password
Birthdate
Phone number
Country and zip code
Step 5. To change your email or password, click the pencil icon next to the current value.
Step 6. To link your Facebook account, go to the Settings tab. You’ll then be able to log in with Facebook in the future.
Step 7. Click Save to confirm your changes before exiting.
Note: Your birthdate helps verify your eligibility for age-restricted events and confirms your identity if you contact support.
If you prefer not to use your real birthdate, select one that reflects your true age and keep a private note of it in case verification is required later.
Having Trouble Accessing Your Account?
If you entered the wrong email address during checkout, you won’t be able to log in to fix it yourself.
Chat with our AI assistant in the bottom-right corner of the page for quick, personalized help recovering your order or updating your account email.