Logging in gives you access to your Wallet, where you can view tickets, track payment plans, and resell, transfer, upgrade, or return orders for Credits. You can log in using your email and password, or use Apple, Google, or Facebook as a social sign-on option.
Logging in to your account
Go to Tixr.com or open the Tixr mobile app.
Click Log In in the top-right corner (web) or tap Log In from the bottom menu (mobile).
Choose your login method:
Email Login: Enter your email and password, then click Log In.
Apple Login: Click or tap Continue with Apple, then complete the Apple authorization pop-up or prompt.
Google Login: Click or tap Continue with Google, then select your Google account or add another existing Google account to log into Tixr.
Facebook Login: Click Log in with Facebook and follow the prompts (available only on web).
You'll be signed in automatically after authorization.
Tip: If the email associated with your Apple, Google, or Facebook login matches an existing Tixr account, the system will recognize and link it automatically so any orders and wallet remain accessible.
Understanding Apple's "Hide My Email" feature
If you sign in with Apple and use Hide My Email, Tixr only receives your private relay address (for example, [email protected]), not your real email. Your account is created under that relay address, so make sure to save it for future logins or ticket transfers.
Heads up: If you already have a Tixr account under your real email, using Hide My Email will create a new, separate account. These accounts cannot be combined. Learn more about how social logins work and how to unlink them.
Common error messages
Error Message | What It Means / How To Fix It |
"Email Address or Password is Invalid" | Double-check your login details or reset your password. Login fields are case-sensitive. Make sure there are no extra spaces before or after your email or password. |
"User Already Exists" | You already have a Tixr account with this email. Try logging in instead of creating a new one. |
"Session Timed Out" | Clear your browser's cache and cookies or try logging in from another browser or device. |
"Unable to unlink social account" | Your account cannot be unlinked from social sign-on until you create a Tixr password. This ensures you can still log in directly if it's ever disconnected from Apple, Google, or Facebook. Add a Tixr password under Account → Profile first, then try unlinking again. |
Frequently asked questions
What do I do if my account is not verified?
Check your email inbox and spam or junk folder for a verification message from Tixr. Click the verification link to activate your account.
What should I do if I don't have a Tixr account yet?
You'll need to create one before logging in. If it's your first time using Tixr, follow the sign-up prompts when checking out or go to Log In → Sign Up.
What if I created a Tixr account with an email address I no longer have access to?
If you created your account with an email and Tixr password, you can still log in as long as you remember your password. If you don't remember your password, the Support team can help you recover access.
If you signed up using Apple, Google, or Facebook sign in and didn't create a Tixr password, your account cannot be accessed anymore. However, the team may still be able to recover your tickets depending on the delivery method.
Can I use multiple social login methods with the same account?
Yes. If the email associated with your Apple, Google, or Facebook login matches your existing Tixr account email, the system will automatically link them to the same account. All your orders and wallet information will remain accessible regardless of which method you use to log in.
What if I forgot my password?
Click the reset your password link on the login page. You'll receive an email with instructions to create a new password. Check your spam or junk folder if you don't see the email within a few minutes.
Why should I add a Tixr password if I use social login?
Adding a Tixr password ensures you can still access your account if you ever lose access to your Apple, Google, or Facebook account, or if you want to unlink your social login. You can add a password anytime under Account → Profile.