About Event Organizers
Event organizers are the individuals or organizations that create and manage each event on Tixr. They set ticket prices, event policies, and schedules, and handle all event operations.
While Tixr provides the ticketing platform, the organizer runs the event itself. If your question relates to event details, the organizer is the best person to contact.
Important: Tixr Support cannot modify event policies, issue refunds, or make changes to your order. Only the event organizer has authority over these requests.
How to Find the Organizer’s Contact Information
Option 1. Check the Event Page
Scroll to the bottom of the event page.
Look for the Contact section.
The email address or link listed there goes directly to the event organizer (not Tixr).
Option 2. Visit the Organizer’s Website or Social Media
If contact info is not listed on the event page, check:
The organizer’s official website
Their FAQs or Contact Us page
Their Instagram, Facebook, or X (Twitter) accounts
Organizers often share updates, event details, and support links through their own channels.
What the Organizer Can Help With
Event Operations
Venue layout and door times
VIP perks or meet & greet logistics
Lost & found or volunteer inquiries
ADA accessibility
Policies
Refund and exchange eligibility
Ticket transfers or name changes
Upgrade rules and terms
Rules and Entry Requirements
Dress code and prohibited items
Entry process and ID requirements
Ticket Delivery
Will call instructions
Shipped ticket tracking
Clarification on no delivery status
Pricing and Fees
Ticket or package price details
Fee explanations and inclusions
Important: Tixr does not determine event prices, fees, or delivery methods. All pricing and policies are set by the event organizer.
Frequently Asked Questions
1. Can Tixr help me contact the event organizer?
Tixr cannot directly contact organizers on your behalf. Use the Contact section on the event page to reach them directly.
2. What if the event organizer doesn’t respond?
Check your spam or junk folder for a reply.
Visit the organizer’s social media for alternate contact info or updates.
If you still can’t reach them, reply to your original Tixr order confirmation email for further assistance.
3. Can Tixr issue a refund for my order?
Refunds and exchanges are controlled by the organizer’s policies. Only the event organizer can approve or deny a refund request.