When an event you’ve purchased tickets for is changed, postponed, or canceled, next steps and refund policies are determined by the event organizer.
Tixr does not have the authority to override or change organizer policies.
Here’s how to understand what’s happening and what to do next.
Steps to Take if Your Event Was Changed or Canceled
Step 1. Check your email for event updates.
Look for an email from Tixr or the event organizer.
This message will explain:
Whether your tickets are automatically refunded or carried over.
If you need to take any action.
Whether the event is postponed, rescheduled, or replaced.
Step 2. Review any listed deadlines.
Some events require you to opt in or request a refund before a cutoff date. Missing that deadline may forfeit your refund eligibility.
Step 3. Check for replacement ticket details.
If the event is rescheduled or replaced, new tickets may be issued automatically. You’ll receive details in your email or under My Orders in your Tixr account.
Step 4. Monitor the event’s website or social media.
Organizers often post ongoing updates or instructions for ticket holders on their official pages.
Heads up: Refunds, credit options, and replacement ticket policies are fully controlled by the event organizer. Tixr cannot issue refunds directly unless authorized by the organizer.
FAQs
1. I haven’t received an email about the event change.
Try these steps:
Check your spam or junk folder.
Confirm there’s no typo in your Tixr account email.
Make sure you’re checking the correct email inbox if you have multiple accounts.
If you still can’t find an update, visit the event’s official website or social media pages for announcements and next steps.
2. The card I used was canceled. How will I get my refund?
Refunds are always sent to the original payment method.
Your bank will automatically reroute the funds to your new account or contact you directly.
You don’t need to take any action unless your bank requests it.
3. I missed the refund deadline. Can I still get a refund?
Unfortunately, no. Tixr must follow the deadlines and refund policies set by the event organizer.
4. What if my event offers Credits instead of a refund?
Some organizers offer Tixr Credits instead of a refund when an event changes or cancels. To learn more, see How to Return Your Ticket for Credit.