Not sure how your tickets will be delivered or what to expect at entry? Each event Each event organizer chooses the delivery method for their tickets. Some tickets display a QR code for scanning, while others use contactless or name-based check-in.
Knowing your delivery method helps you understand how to access your tickets and what to show when you arrive.
Important: Tixr cannot change or override an event's chosen delivery method, as these settings are controlled by the organizer. If you have questions or need special accommodations, reach out to the organizer directly.
Finding your ticket delivery method
Find your delivery method in your order confirmation email, or log in to your Tixr account.
Go to your Wallet:
On web: Click your initials in the upper-right corner and select Wallet from the menu.
On mobile app: Tap Wallet in the bottom navigation bar.
Select the event and open your order.
Click Order Details and scroll down to view each ticket and its delivery method.
Heads up: Tickets in the same order may have different delivery methods depending on how the event organizer set up the event.
Ticket Delivery Methods Explained
Delivery Method | What You Get | Important Notes |
Electronic - Digital Code + PDF | A PDF ticket sent to your email and a QR code available in your Tixr Wallet. | You can download and print your ticket from the email, or log in to your Tixr account to scan the QR code at entry. |
Electronic - Digital Code Only | A QR code in your Tixr Wallet (no PDF email). | You must access the ticket directly from your Wallet at check-in. Screenshots won’t work because the QR code refreshes automatically for security. |
Delayed Delivery | A digital ticket that will be released closer to the event date. | The expected release date appears under Delivery Details in your Wallet once your order is confirmed. You must access the ticket directly from your Wallet at check-in. |
No Delivery | A valid ticket managed by a third-party system or alternate check-in method (no Tixr ticket issued). | Check your event page or confirmation email for details, or contact the event organizer directly for entry instructions. |
Shipping | Physical tickets mailed to the shipping address provided at checkout. | Update your address early if it changes. Shipping timelines and delivery are handled by the event organizer, so refer to your event page and emails for updates. |
Will Call | Physical tickets available for pickup at the event’s Will Call booth. | Bring a valid photo ID and the credit card used for purchase. Review your event page for pickup hours, booth location, and any name change policies. |
Frequently Asked Questions
Can I choose my ticket delivery method? The event organizer selects the delivery method for their event. Tixr cannot change this setting. If you need a different delivery method or have accessibility concerns, contact the organizer directly.
My tickets haven't arrived yet. Where are they? If your delivery method is Delayed Delivery, check the expected release date shown in your Wallet under Delivery Details. For Shipping, review your event page and confirmation email for estimated delivery timelines, which are managed by the organizer.
Can I use a screenshot of my QR code ticket? Screenshots will not work for tickets with Electronic - Digital Code Only or Delayed Delivery. The QR code refreshes automatically for security. You must access your ticket directly from your Tixr Wallet at check-in.
My delivery method says "No Delivery." How do I get in? Your ticket is valid, but it uses an alternate check-in method managed outside of Tixr. Check your event page or confirmation email for specific entry instructions, or contact the event organizer for details.
I need to change my shipping address. How do I update it? Update your address as early as possible. Shipping timelines are managed by the event organizer, so contact them directly if your tickets have already been shipped or if you need to confirm delivery details.