About Credits
Credits are a form of stored value issued by an event organizer and saved directly in your Tixr Account. You may receive credits from a refund, a returned ticket, or by purchasing a credit package, depending on what the organizer allows.
Each credit equals $1 in your local currency. You can use credits to buy tickets, merchandise, and other items from the same event organizer. Credits can be used on their own or combined with a credit card or payment plan at checkout.
How to Check Your Credit Balance
Step 1. Log in to your Tixr Account.
Step 2. Select your initials in the top right corner, then choose Account.
Step 3. Select Credits from the left navigation menu.
Step 4. View your total balance, grouped by the event organizer that issued the credits.
Step 5. Select any credit group to view details, including:
Available value
Expiration date
Full transaction history
Note: Credits are always grouped by the organizer that issued them.
Where You Can Use Credits
Credits can only be used with the event organizer that issued them.
To see where your credits apply:
Open Credits in your Tixr Account.
Check the organizer name listed for each credit group.
Visit that organizer’s event page to browse eligible events.
Important:
Credits are organizer specific. You cannot use credits from one organizer for another organizer’s events.
Credits may expire. Always review the expiration date before completing a purchase.
Frequently Asked Questions
Can I use credits from one event organizer for another organizer’s events?
No. Credits are tied to the organizer that issued them and can only be used for that organizer’s events.
Do credits expire?
Yes. Each credit group has an expiration date set by the event organizer. You can view expiration dates in the Credits section of your Tixr Account.
How do I get credits?
You may receive credits in these ways, if enabled by the event organizer:
Purchasing a credit package from the event organizer
Receiving a refund as credits instead of a cash refund
Returning an eligible ticket or order for credits