Order Protection is an optional add-on available at checkout that provides coverage if unexpected circumstances prevent you from attending your event. This coverage is powered by Teak, a trusted third-party partner.
Your Order Protection confirmation email contains the links you need to file a claim or cancel your policy. If you've misplaced this email, you can request a new copy.
Recovering your order protection email
Enter the email address you used when purchasing your tickets
Follow the prompts to request a new copy of your confirmation email
The new confirmation email will be sent to the address you provided. Check your spam or junk folder if you don't see it within a few minutes.
If you still need help
If you're unable to recover your email using the steps above, contact Teak Support directly:
Email: [email protected]
Include: Your full name, the email address you used at checkout, and your Tixr order number if available (example: Order #12345)
Teak's support team will help you retrieve your policy information and provide the links you need.
Frequently Asked Questions
What if I used a different email address than I thought?
Try the recovery process with any email addresses you may have used for the purchase. If you're still unsuccessful, contact Teak Support with as much information as you can provide about your purchase, including the event name, purchase date, and any order details you remember.
How long does it take to receive the recovered email?
The confirmation email is typically sent within a few minutes of completing the recovery process. Check your spam or junk folder if you don't see it in your inbox.
Can I file a claim without the confirmation email?
While the confirmation email contains the direct links you need, Teak Support can help you access your policy information if you cannot recover the email. Contact them at [email protected] with your purchase details.
What information is included in the Order Protection confirmation email?
Your confirmation email includes your policy details, coverage information, instructions for filing a claim, and the link to cancel your policy if needed. This is separate from your ticket confirmation email from Tixr.
Who do I contact if I have questions about my coverage?
All Order Protection questions and claims should be directed to Teak, not Tixr. Contact Teak Support at [email protected] for assistance with policy details, claims, or cancellations.