Tixr Fan Support

Learn what Order Protection is, what it covers, and where to find the full policy before purchasing.

What is order protection?

Learn how to submit a refund request through Order Protection if you can't attend your event for a covered reason.

How to request a refund through order protection

Learn how to cancel your Order Protection add-on and receive a refund if you're within the 14-day cancellation window.

How to cancel your order protection

Learn how to retrieve your Order Protection confirmation email so you can file a claim or cancel your coverage.

How to recover your order protection email

Order Protection

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