Tixr Fan Support

Learn what Order Protection is, what it covers, and where to find the full policy before purchasing.

What is Order Protection?

Learn how to file a refund request through Order Protection if you can’t attend your event for a covered reason.

How to File a Refund Request with Order Protection

Cancel your Order Protection add-on for a refund if you’re still within the allowed time window.

How To Cancel Your Order Protection

Learn how to recover your Order Protection policy email so you can file a claim or cancel your coverage.

What to Do If You’ve Lost Your Order Protection Email

Order Protection

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