Season ticket renewals are time-sensitive and managed directly by your event organizer. Each season, eligible fans receive a renewal email with a direct link to complete their purchase. If you don't complete your order before the expiration date included in your email, you may lose your reserved seats or be subject to updated pricing.
Important: Renewals are configured and managed by the event organizer, not Tixr. Questions about eligibility, pricing, or renewal policies should be directed to your event organizer.
Renewing your season tickets
Open the season renewal email from [email protected]
Click the Buy Now link in the email—this will automatically add your previously held seats to your cart and take you directly to checkout
Log in to your Tixr account or create one to complete your purchase
Review your cart and complete checkout to finalize your renewal
Heads up: Your confirmation email is not your ticket. You'll need to log in to your Tixr account to view and access your tickets for each event as they become available.
Tip: Add [email protected] to your contact list to ensure renewal emails don't go to spam.
Steps to Renew Season Tickets
Step 1. Open the season renewal email from [email protected].
Step 2. Click the Buy Now link in the email. This will:
Automatically add your previously held seats to your cart
Take you directly to checkout
Step 3. Log in to your Tixr account or create one to complete your purchase.
Step 4. Once your order is complete, you’ll receive a confirmation email.
Note: Your confirmation email is not your ticket. You’ll need to log in to your Tixr account to view and access your tickets for each event.
Tip: Add [email protected] to your contact list so your renewal link doesn’t go to spam.
Can't find your renewal email?
If you don't see your renewal email or the link isn't working:
Check your spam or promotions folder for emails from [email protected]
Confirm your eligibility - only fans with season ticket renewal offers from the organizer will receive the email
Verify your link hasn't expired - once the expiration date has passed, the renewal offer is no longer active
Try a different browser or device - if the page doesn't load, refresh or open the link on another browser
If you've confirmed all of the above and still can't renew, contact your event organizer directly for assistance.
Frequently Asked Questions
What happens if I miss the renewal deadline?
Your previously held seats will no longer be reserved, and you may need to repurchase at current prices or from available seating.
Can I renew with a different Tixr email than I used last season?
Yes. The renewal link will work as long as the renewal offer is active, regardless of which Tixr account you use to log in.
What if I deleted or lost my renewal email?
Contact your event organizer directly. They can verify your eligibility and resend your renewal link if it's still within the active renewal period.
How early will I receive my renewal email?
Renewal timing is set by your event organizer. Check the expiration date in your renewal email to know your deadline.
Can I change my seats during renewal?
The renewal link automatically adds your previously held seats to your cart. Contact your event organizer to ask about selecting different seats or alternative purchasing methods.
Can I add more seats or upgrade my package?
Contact your event organizer directly. They manage all renewal configurations and can help you explore options to modify your season ticket package.
When will I receive my tickets after renewing?
Your tickets will be available in your Tixr account closer to each event date. Log in to your account to view and access tickets as they become available.