What's the difference between an exchange, upgrade, and swap?
Exchange is the general term for any ticket change. Within that, an upgrade moves you into a higher-value ticket, and you pay the difference plus any exchange fee. A swap moves you into a ticket of equal value, so there's no additional ticket cost.
For season packages, this plays out in two ways. A same-event change, like moving to a different seat or ticket type at the same game, usually shows up as Upgrade. A cross-event change, where you move a ticket from one game in your package to another game in the same package, shows up as Exchange.
Eligibility requirements
Not every season package ticket qualifies for a cross-event exchange. Your ticket must meet all of the following:
It's part of a season package
The ticket is fully paid, with no active payment plan or unpaid balance
The original order has no refunds, including partial refunds
Heads up: Even if your ticket meets these requirements, the specific games or seats you can move into are limited to what your organizer's offer allows and what's still available for sale.
Exchanging your season package ticket
Log in to your Tixr account and go to your Wallet.
Find the season package ticket you want to change. If it qualifies, you'll see an Exchange Available badge (for moving to a different event) or an Upgrade Available badge (for changing your seat or ticket type at the same event).
Open the ticket and select Exchange or Upgrade, depending on which badge appeared.
If you selected Exchange, pick the event in your season package you want to move into. Only events allowed under your organizer's offer will appear, which may be all package events or a limited set.
Choose your new seat on the seat map, or select a ticket type from the available list. Your options are limited to what's currently on sale and what your organizer's offer allows.
Review the cost breakdown before checking out:
Heads up: Downgrading to a lower-value ticket isn't available. If you're looking for a less expensive option, consider resale instead.Pay any remaining balance and confirm your exchange.
What happens after your exchange
Once you confirm, Tixr voids your original ticket and creates a new order for your new ticket. The funds from your original ticket are applied to the new order, and the two orders stay linked for tracking. You'll receive an exchange confirmation email, and your new ticket appears in your Wallet right away.
Important: A ticket can only go through one cross-event exchange. Once you've moved a ticket to a new event, that new ticket becomes a new order and can't be exchanged into another event again, though it remains tied to your season package for cancellation and refund purposes. If your season package is later canceled or refunded, that can affect tickets you've already exchanged out of it.
Frequently asked questions
Can I exchange my ticket into any game in the season, even outside my package?
No. Exchanges are limited to events within the same season package. Moving a ticket to a game outside your package isn't supported.How long does an exchange take to complete?
The exchange happens immediately once you complete checkout. Your new ticket appears in your Wallet right away, and a confirmation email follows shortly after.What if I don't see an Exchange Available or Upgrade Available badge on my ticket?
Your ticket doesn't currently qualify. This usually means your organizer hasn't enabled exchanges for that ticket, your ticket is on a payment plan, your order has a prior refund, or the ticket isn't part of a price book season package.Can I exchange more than one ticket at the same time?
No. Exchanges are processed one ticket per transaction. If you need to change multiple tickets, repeat the process for each one individually.What happens to my new ticket if the original season package is later canceled?
A cancellation or refund on the parent season package can cascade to tickets you've already exchanged out of it. Contact your event organizer directly if this applies to you, since organizers control these policies.