Each season, organizers may send renewal emails to eligible fans with direct links to complete their purchase. Renewals are configured and managed by the event organizer, not Tixr.
Renewals are time-sensitive. If you don’t complete your order before the expiration date in your email, you may lose your reserved seats or be subject to updated pricing.
Steps to Renew Season Tickets
Step 1. Open the season renewal email from [email protected].
Step 2. Click the Buy Now link in the email. This will:
Automatically add your previously held seats to your cart
Take you directly to checkout
Step 3. Log in to your Tixr account or create one to complete your purchase.
Step 4. Once your order is complete, you’ll receive a confirmation email.
Note: Your confirmation email is not your ticket. You’ll need to log in to your Tixr account to view and access your tickets for each event.
Tip: Add [email protected] to your contact list so your renewal link doesn’t go to spam.
Having Trouble Renewing?
If you don’t see your renewal email or the link isn’t working:
Check your spam or promotions folder. Renewal emails are sent from [email protected].
Confirm your eligibility. Only fans with season ticket renewal offers from the organizer will receive the email.
Make sure your link hasn’t expired. Once the expiration date has passed, the renewal offer is no longer active.
Try a different browser or device. If the page doesn’t load, refresh or open the link on another browser.
If you’ve confirmed all the above and still can’t renew, contact your event organizer directly for assistance - renewals are managed by the organizer, not by Tixr Support.
Frequently Asked Questions
1. What happens if I miss the renewal deadline?
Your previously held seats will no longer be reserved, and you may need to repurchase at current prices or from available seating.
2. Can I renew with a different Tixr email than I used last season?
Yes. The renewal link will still work as long as the renewal offer is active, regardless of which Tixr account you use to log in.