If you purchased Order Protection at checkout and your situation qualifies under the policy’s terms, you can request a refund directly through Teak, Tixr’s trusted third-party partner.
Steps to File a Refund Request
Step 1. Open the email titled “Refund Protection Order Confirmation & Important Information.” You’ll receive this shortly after your Tixr order confirmation. It includes your unique refund request link.
Step 2. Click Request a Refund in the email. This will take you to Teak’s refund request portal.
Step 3. Follow the prompts to:
Select your order
Enter details about why you can’t attend
Upload any required documentation (if applicable)
Review, sign, and submit your request
Important: You must file your request within the time window stated in your policy. Requests submitted after your coverage period may be denied.
Need Help Finding Your Email?
If you don’t see your Refund Protection Order Confirmation & Important Information email:
• Search your inbox for the subject line above.
• Check your spam, junk, or promotions folders.
• Look for emails sent from [email protected].
If you still can’t find it, follow the steps in What to Do If You’ve Lost Your Order Protection Email.