If your card has expired, been replaced, or you want to use a different payment method, you can update it anytime in your Tixr Wallet. Keeping your payment information current ensures your installment payments process on time and your order stays active.
Important: If you have any missed payments, the system will immediately charge your new card for any past-due balance when you update your payment method.
Updating your credit card
Log in to your Tixr account.
Navigate to your Wallet:
On web browser: Click your initials in the upper-right corner, then select Wallet from the dropdown menu.
On mobile app: Tap Wallet in the bottom menu.
Locate your order under the event name and click to open the order details.
Click the Payment Plan button.
In the pop-up window, scroll to the bottom and click the dropdown menu under your current payment method.
Enter your new card information, then click Update Payment Info.
Your future installments will automatically process on the updated card. Your payment schedule and amounts remain unchanged.
Frequently Asked Questions
1. What happens if my card declines?
A failed payment puts your order at risk of cancellation right away. Tixr may automatically retry your card 5 days after the failed payment, and again 10 days after the first missed payment, but these retries are not guaranteed to occur and do not extend your due date or reserve your order. Update your payment method as soon as possible to keep your order active.
2. How will I know if I missed a payment?
Tixr sends an automated email notification when a payment fails, but Tixr is not required to notify you if your payment method fails. It's your responsibility to keep your payment method current and monitor your payment plan regardless of whether you receive a notification. Orders canceled due to a failed payment forfeit all installments already paid, and refunds are not permitted in this case.
3. Will updating my card affect my payment schedule?
No. Updating your payment method does not change your installment dates or amounts. Your next payment will process as scheduled using the new card.
4. When will my next payment be charged?
Your payment schedule remains the same after updating your card. You can view upcoming payment dates in your Payment Plan details.
5. Can I change the due date for a payment plan installment?
No. Payment plan installments must follow the payment schedule agreed to at checkout, and due dates cannot be changed or extended. If a payment fails on its scheduled due date, Tixr may automatically retry the card on file 5 days after the failed payment and again 10 days after the first missed payment. These retry attempts are not a grace period or an extension of your payment due date. Once the first scheduled payment is missed, the payment plan is considered delinquent, and the Event Organizer may cancel the order at any time. Automatic retry attempts are not guaranteed to occur before an order is canceled.
6. How long do I have before my order is canceled for a past-due balance?
Once a payment is missed, your order is immediately at risk of cancellation, and the event organizer may cancel it at any time, with or without automatic retry attempts occurring first. Update your payment method right away to reduce the risk of cancellation.
7. Can I split a single installment between multiple cards?
No. Each installment can only be charged to one card. You can update the card on file between installments if you want different payments to use different cards.
8. What if I don't see a Payment Plan button?
The Payment Plan button only appears for orders purchased with installment payments. If you paid in full or don't see this option, contact Tixr Support for assistance.