If your card has expired, been replaced, or you simply want to use a different payment method, you can update it anytime in your Tixr Wallet.
Keeping your payment info current ensures your installment payments process on time and your order stays active.
Steps to Update Your Payment Method
Step 1. Log in to your Tixr account.
Step 2. Go to your Wallet:
On Web Browser: Click your initials in the upper-right corner, then select Wallet from the dropdown menu.
On Mobile App: Tap Wallet in the bottom menu.
Step 3. Find the event and open your order.
Step 4. Click the Payment Plan button.
Step 5. In the pop-up window, scroll to the bottom and click the dropdown to update your payment method.
Step 6. Enter your new card information, then click Update Payment Info.
Once saved, your future installments will automatically process on the updated card.
Note: If you have any missed payments, the system will immediately charge the new card for any past-due balance.
Frequently Asked Questions
1. What happens if my card declines?
Tixr will automatically retry your card:
5 days after the failed payment
10 days after the first missed payment
If both retries fail, contact Tixr Support to have the charge manually reprocessed.
2. How will I know if I missed a payment?
You’ll receive an automated email notification if a payment is declined.
Tip: Add Tixr to your safe senders list so these alerts don’t go to spam.
3. How long do I have before my order cancels for a past-due balance?
If three payment attempts fail, your order may be canceled at the event organizer’s discretion.
4. Can I split a single installment between multiple cards?
No. Each installment can only be charged to one card. However, you can update the card on file between installments if you’d like different payments to use different cards.