If your card has expired, been replaced, or you want to use a different payment method, you can update it anytime in your Tixr Wallet. Keeping your payment information current ensures your installment payments process on time and your order stays active.
Important: If you have any missed payments, the system will immediately charge your new card for any past-due balance when you update your payment method.
Updating your credit card
Log in to your Tixr account.
Navigate to your Wallet:
On web browser: Click your initials in the upper-right corner, then select Wallet from the dropdown menu.
On mobile app: Tap Wallet in the bottom menu.
Locate your order under the event name and click to open the order details.
Click the Payment Plan button.
In the pop-up window, scroll to the bottom and click the dropdown menu under your current payment method.
Enter your new card information, then click Update Payment Info.
Your future installments will automatically process on the updated card. Your payment schedule and amounts remain unchanged.
Frequently Asked Questions
What happens if my card declines?
Tixr will automatically retry your card 5 days after the failed payment, then again 10 days after the first missed payment. If both retries fail, contact Tixr Support to have the charge manually reprocessed.
How will I know if I missed a payment?
You'll receive an automated email notification if a payment is declined. Add Tixr to your safe senders list so these alerts don't go to spam.
Will updating my card affect my payment schedule?
No. Updating your payment method does not change your installment dates or amounts. Your next payment will process as scheduled using the new card.
When will my next payment be charged?
Your payment schedule remains the same after updating your card. You can view upcoming payment dates in your Payment Plan details.
How long do I have before my order is canceled for a past-due balance?
If three consecutive payment attempts fail (including automatic retries), your order may be canceled at the event organizer's discretion. Update your payment method as soon as possible to avoid cancellation.
Can I split a single installment between multiple cards?
No. Each installment can only be charged to one card. You can update the card on file between installments if you want different payments to use different cards.
What if I don't see a Payment Plan button?
The Payment Plan button only appears for orders purchased with installment payments. If you paid in full or don't see this option, contact Tixr Support for assistance.