A waiting room is a temporary queue that opens before or during a high-demand on-sale. Here is what to expect, how to protect your spot, and what to do if something does not go as planned.
How It Works
When a high-demand event goes on sale, a waiting room may open to manage the flow of fans entering the purchase page. Think of it like a virtual line — it keeps things organized and the experience fair for everyone trying to get tickets at the same time.
Once you are in, just stay on the page. When it is your turn, you will automatically be moved into the purchase flow to select your tickets and check out.
A few things to keep in mind:
Queue positions are assigned randomly at the start of the on-sale, so everyone has an equal shot.
Being in the waiting room does not reserve tickets — inventory is not held until you complete checkout.
If you join after the on-sale has already begun, you will be placed behind fans who were already in line.
Tips for a Smoother Experience
Following these steps gives you the best chance of getting through without interruption:
Use one browser tab on one device. Opening multiple tabs or switching devices can interfere with your place in line.
Do not refresh unless the page tells you to. Unnecessary refreshes can disrupt your session or trigger security checks.
Disable any VPN or proxy. These can cause the system to flag your activity as unusual.
Make sure cookies are enabled for Tixr.com. Cookies are how the system recognizes that you have already passed through the queue.
Keep your phone awake if you are buying on mobile, so your session does not time out while you wait.
Frequently Asked Questions
The queue isn't moving or my wait time got worse. What's happening?
This is normal during a high-demand on-sale. The rate at which fans are released into the purchase flow can be adjusted in real time based on how the sale is going, which means your estimated wait time may go up or down. If the waiting room is paused for any reason, your place in line is preserved and will resume from where you left off. The best thing you can do is stay on the page and wait it out.
I keep ending up back in the queue. Why?
If you are cycling back into the queue after already waiting, it is most likely a cookie issue. The system uses cookies to recognize that you have already passed through — if those are being blocked, it may not remember your session and send you to the back of the line.
Try the following:
Make sure cookies are enabled for Tixr.com in your browser settings.
Avoid having multiple tabs open for the same event.
Make sure you are not logged in on more than one device at the same time.
I've been flagged as a bot or my session was suspended. What do I do?
The system is designed to protect the on-sale from automated activity, and it can sometimes flag real fans if certain behaviors look unusual. Common triggers include:
Repeated page refreshes
Multiple open tabs or devices logged into the same account
An active VPN or proxy connection
Browser extensions that block scripts or interfere with the page
To get back in, close any extra tabs, disconnect your VPN or proxy, clear your cookies and browser history, and start a fresh session in a single browser window. This usually resolves it.
I joined on time. Why are there still so many people ahead of me?
Queue positions are assigned randomly when the on-sale begins — not based on when you arrived at the event page beforehand. This is intentional and keeps things fair for everyone. If you joined after the sale had already started, you will be placed behind fans who were already in the waiting room when it opened.
The site is showing tickets, but none are available when I search. What's going on?
During very high demand, tickets can appear in the inventory but be temporarily held in another fan's cart while they complete checkout. If those checkouts are not completed before the timer runs out, that inventory is released and may become available again. Keep trying — availability can change quickly.
I got charged, but I haven't received a confirmation email. What should I do?
Before trying to purchase again, check your order history in your Tixr account. A pending charge can show up on your bank statement before the transaction is fully settled, and confirmation emails can sometimes take a few minutes to arrive. Only attempt to purchase again if no order appears in your account and no confirmation email has arrived.
I lost my tickets while checking out. What happened?
Tickets are held for a limited time once you enter checkout — if the purchase is not completed before the on-screen timer runs out, they are released back into inventory so other fans have a chance to buy them. If this happens, you will need to re-enter the purchase flow and try again.